Security Basics: Website password policies

["bob martin" <bobmartin_613 () hotmail com>]

Hello,
I'm been tasked with writing our website password policy and am wondering if 
there are best practices for this.  I'm torn between the security aspect 
versus the customer overhead and dissasatifaction of the typical website 
user if the password rules are too complex.
Any help would be much appreciated.

Thank you.
Bob

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