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Re: ISP Security SLA's
From: "Mitchell Rowton" <mrowton () bdo com>
Date: Tue, 16 Mar 2004 12:33:37 -0500

Its hard to tell without a better idea of what kind of services they
will provide, are they just an ISP?  

One thing I always ask for while doing security evaluations of vendors
is that they inform us of any possible security intrusions that could
affect us. You would be surprised by how many vendors are reluctant to
sign their name to this type of agreement.  Of course you won't need do
ask for this in California....

You could always throw in a bunch of sweeping generalities that are
impossible to enforce (they will practice reasonable due diligence to
maintain technical and administrative security controls to protect the
confidentiality, integrity, and availability, of your information.) 
That way if they do something VERY stupid then you may have a leg to
stand on.

"Spencer Hall" <SHALL () stvincentshealth com> 03/16 3:40 AM >>>
I am looking at incorporating security language in a contract with
vendors that will be providing us with Internet access/

Has anyone any idea's, thoughts or suggestions about incorporating some
security requirements in addition to performance SLA's within the
contract.


Spencer D. Hall
Sr. Network Analyst/HISO
St. Vincent's Medical Center
shall () jaxhealth com 

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