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Re: ISP Security SLA's
From: "steve" <securityfocus () delahunty com>
Date: Tue, 16 Mar 2004 15:00:22 -0500

I have negotiated secure managed hosting environments and also gotten
specific in the contract to detail what services they are providing.  For
instance including: firewall (dedicated or shared), packet level filtering,
network and host intrusion detection, periodic penetration testing and
vulnerability scanning, configuration and patch management.

I have seen a Master Services Agreement (MSA) with detailed information on
what was to be provided for Managed Firewall Services, Managed Intrusion
Detection Services, Vulnerability Assessment Services, and Penetration
Testing Services.  I can't freely send details of that MSA though.  There
was about a paragraph on each detailing exactly what was to be provided.

I have seen a security specific SLA from another vendor but it dealt more
with uptime of their security management customer portal and notifications
required to customers as well as policy changes.




----- Original Message ----- 
From: "Spencer Hall" <SHALL () stvincentshealth com>
To: <security-basics () securityfocus com>
Sent: Tuesday, March 16, 2004 3:40 AM
Subject: ISP Security SLA's


I am looking at incorporating security language in a contract with vendors
that will be providing us with Internet access/

Has anyone any idea's, thoughts or suggestions about incorporating some
security requirements in addition to performance SLA's within the contract.


Spencer D. Hall
Sr. Network Analyst/HISO
St. Vincent's Medical Center
shall () jaxhealth com

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any course! All of our class sizes are guaranteed to be 10 students or less 
to facilitate one-on-one interaction with one of our expert instructors. 
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of an Ethical Hacker to better assess the security of your organization. 
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