Negotiation skills

Hello everybody, I've been working in IT security during the last 5
years and I'm ready to face my first management position,.The biggest
challenge in this new job is going to be how to change the perception
about security targeting personnel without any technical-background
(besides Windows and Office). I appreciatte your advises and
recommendations, also I'm looking some books about negotiation skills
and how to get the most of the people, any favorite titles ?

Thanks.

Artiman
Received on Mar 14 2005