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RE: Self Service Password Resets
From: "Daniel A. O'Neal" <doneal () kwintl com>
Date: Fri, 3 Apr 2009 15:57:15 -0500

Check out ServiceDesk, it sounds like you'd need the enterprise version for what you're wanting, it has a self service 
password reset feature for AD.

Daniel O'Neal
IT Manager
1223 Brittmoore Road
Houston, TX, 77043
Phone: 713 468-9581
Mobile: 713 397-9519
Fax: 713 468-2270
E-Mail: doneal () kwintl com

-----Original Message-----
From: listbounce () securityfocus com [mailto:listbounce () securityfocus com] On Behalf Of Campbell, Josh
Sent: Tuesday, March 31, 2009 9:46 AM
To: 'security-basics () securityfocus com'
Subject: Self Service Password Resets

Hello list,

I work for a public university and my manager has asked me to look into a self service password reset solution.  We 
have many employees that do not work on campus or even in the same state (adjunct professors).  Currently when they 
forget their password we have them go through several hoops to get their password reset, including faxing over some ID 
and having their department head contact us.  This was originally designed to be a hassle in hopes that we wouldn't get 
very many "repeat customers" for forgetting their passwords.

Anywho, I was wondering what solutions other people out there are using for this type of thing?  Ideally we would like 
something that a user could go to from their web browser at home or any computer not on our network and they would be 
forced to answer a series of challenge questions (I know this brings up the point of them forgetting the challenge 
questions too but let's not even go there).  We use MS Active Directory so that would also be a requirement for the 

Thanks in advance!

-Josh C

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