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RE: Self Service Password Resets
From: "Craig Gee" <craigg () pcinnovation net>
Date: Mon, 6 Apr 2009 16:07:02 -0400

Script logic also has a password reset tool for AD as well as lots of other
useful AD monitoring tools


Craig Gee
PCI Consulting Group
Tel: 910.367.1014
Fax: 910.350.3504

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PCI Consulting Group, Wilmington, NC 28405


-----Original Message-----
From: listbounce () securityfocus com [mailto:listbounce () securityfocus com] On
Behalf Of Daniel A. O'Neal
Sent: Friday, April 03, 2009 4:57 PM
To: Campbell, Josh; 'security-basics () securityfocus com'
Subject: RE: Self Service Password Resets

Check out ServiceDesk, it sounds like you'd need the enterprise version for
what you're wanting, it has a self service password reset feature for AD.


Daniel O'Neal
IT Manager
1223 Brittmoore Road
Houston, TX, 77043
Phone: 713 468-9581
Mobile: 713 397-9519
Fax: 713 468-2270
E-Mail: doneal () kwintl com



-----Original Message-----
From: listbounce () securityfocus com [mailto:listbounce () securityfocus com] On
Behalf Of Campbell, Josh
Sent: Tuesday, March 31, 2009 9:46 AM
To: 'security-basics () securityfocus com'
Subject: Self Service Password Resets

Hello list,

I work for a public university and my manager has asked me to look into a
self service password reset solution.  We have many employees that do not
work on campus or even in the same state (adjunct professors).  Currently
when they forget their password we have them go through several hoops to get
their password reset, including faxing over some ID and having their
department head contact us.  This was originally designed to be a hassle in
hopes that we wouldn't get very many "repeat customers" for forgetting their
passwords.

Anywho, I was wondering what solutions other people out there are using for
this type of thing?  Ideally we would like something that a user could go to
from their web browser at home or any computer not on our network and they
would be forced to answer a series of challenge questions (I know this
brings up the point of them forgetting the challenge questions too but let's
not even go there).  We use MS Active Directory so that would also be a
requirement for the solution.

Thanks in advance!

-Josh C

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