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RE: Self Service Password Resets
From: "Siscar, Emerson E." <siscare () dls-csb edu ph>
Date: Tue, 7 Apr 2009 10:48:22 +0800

Hi,

You may also want to evaluate/consider protocom SSPR. For our university, we developed our own self service password 
reset to reduce support request.

Thanks 

Emerson E. Siscar
External Operations Group Head
IT Center
 
For technical questions and concerns, contact ITC Service Desk at the following:
 
DLS-CSB Taft: 5267441 loc 272
DLS-CSB SDA: 5366752 loc 272
DLS-CSB AKIC: 5238888 loc 272 
email: helpdesk () dls-csb edu ph
 
"ITC is a group of highly specialized IT professionals committed to provide quality facilities and services to enhance 
the administrative and learning operations of the College."

-----Original Message-----
From: listbounce () securityfocus com [mailto:listbounce () securityfocus com] On Behalf Of Mailvaganam, Hari
Sent: Friday, April 03, 2009 2:08 AM
To: Campbell, Josh; security-basics () securityfocus com
Subject: RE: Self Service Password Resets


Hi Josh:

Suggestion:

Account holders could answer challenge questions online prior to
granting privilege to reset password. Depending on your security level
the type and number of challenge questions can be varied. Some
institutions require RSA keyfobs (potentially costly; maybe restricted
to subset of users).


Best regards,


Hari

-----Original Message-----
From: listbounce () securityfocus com [mailto:listbounce () securityfocus com]
On Behalf Of Campbell, Josh
Sent: March 31, 2009 7:46 AM
To: 'security-basics () securityfocus com'
Subject: Self Service Password Resets

Hello list,

I work for a public university and my manager has asked me to look into
a self service password reset solution.  We have many employees that do
not work on campus or even in the same state (adjunct professors).
Currently when they forget their password we have them go through
several hoops to get their password reset, including faxing over some ID
and having their department head contact us.  This was originally
designed to be a hassle in hopes that we wouldn't get very many "repeat
customers" for forgetting their passwords.

Anywho, I was wondering what solutions other people out there are using
for this type of thing?  Ideally we would like something that a user
could go to from their web browser at home or any computer not on our
network and they would be forced to answer a series of challenge
questions (I know this brings up the point of them forgetting the
challenge questions too but let's not even go there).  We use MS Active
Directory so that would also be a requirement for the solution.

Thanks in advance!

-Josh C

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