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FW: Self Service Password Resets
From: kevin fielder <kevin.fielder () gmail com>
Date: Wed, 8 Apr 2009 00:23:30 +0100

Hi Josh

Depending on your budget, I would take a look at Citrix Password
Manager.  We recently evaluated this product and it likely meets your
needs.  Users can be allowed to reset their passwords based on
answering a selection of pre-answered questions (e.g. mother maiden
name, first pet or whatever).  You can configure the system to ask as
many or few of these questions, they can be set or the users can
choose the questions they want from a lit etc.

The application does quite a bit more including allowing single sign
on to most applications etc so may be more than you need, but we found
it worked very well and was relatively easy to configure in our
environment.

Just for clarity - I am in no way associated with Citrix or this
product, this is purely based on our recent evaluation of the product
:)

cheers

K



-----Original Message-----
From: listbounce () securityfocus com
[mailto:listbounce () securityfocus com] On Behalf Of Siscar, Emerson E.
Sent: 07 April 2009 03:48
To: Mailvaganam, Hari; Campbell, Josh; security-basics () securityfocus com
Subject: RE: Self Service Password Resets

Hi,

You may also want to evaluate/consider protocom SSPR. For our
university, we developed our own self service password reset to reduce
support request.

Thanks

Emerson E. Siscar
External Operations Group Head
IT Center

For technical questions and concerns, contact ITC Service Desk at the following:

DLS-CSB Taft: 5267441 loc 272
DLS-CSB SDA: 5366752 loc 272
DLS-CSB AKIC: 5238888 loc 272
email: helpdesk () dls-csb edu ph

"ITC is a group of highly specialized IT professionals committed to
provide quality facilities and services to enhance the administrative
and learning operations of the College."

-----Original Message-----
From: listbounce () securityfocus com
[mailto:listbounce () securityfocus com] On Behalf Of Mailvaganam, Hari
Sent: Friday, April 03, 2009 2:08 AM
To: Campbell, Josh; security-basics () securityfocus com
Subject: RE: Self Service Password Resets


Hi Josh:

Suggestion:

Account holders could answer challenge questions online prior to
granting privilege to reset password. Depending on your security level
the type and number of challenge questions can be varied. Some
institutions require RSA keyfobs (potentially costly; maybe restricted
to subset of users).


Best regards,


Hari

-----Original Message-----
From: listbounce () securityfocus com [mailto:listbounce () securityfocus com]
On Behalf Of Campbell, Josh
Sent: March 31, 2009 7:46 AM
To: 'security-basics () securityfocus com'
Subject: Self Service Password Resets

Hello list,

I work for a public university and my manager has asked me to look
into a self service password reset solution.  We have many employees
that do not work on campus or even in the same state (adjunct
professors).
Currently when they forget their password we have them go through
several hoops to get their password reset, including faxing over some
ID and having their department head contact us.  This was originally
designed to be a hassle in hopes that we wouldn't get very many
"repeat customers" for forgetting their passwords.

Anywho, I was wondering what solutions other people out there are
using for this type of thing?  Ideally we would like something that a
user could go to from their web browser at home or any computer not on
our network and they would be forced to answer a series of challenge
questions (I know this brings up the point of them forgetting the
challenge questions too but let's not even go there).  We use MS
Active Directory so that would also be a requirement for the solution.

Thanks in advance!

-Josh C

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