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RE: Sonicwall diag tool includes VPN credentlials
From: Stephan Sachweh <Stephan.Sachweh () pallas com>
Date: Mon, 2 Aug 2004 09:53:42 +0200

Milton Lopez <mlopez () iattc org> wrote on 30.07.2004 23:46:07:

Our Sonicwall Pro 300 firewall appliance includes a diagnostic tool 
called "Tech Support Report", which dumps the current configuration 
info to a plain text file. I have been asked by Sonicwall personnel 
to email this file as an attachment during several tech. support 
calls, without any additional warning or explanation.

Before downloading there is a Warning "You are about to export sensitive 
information in plaintext format. Continue?". So the firmware tells you, 
what you are doing.

One of the 
items included in the report is a plain-text copy of the Shared 
Secret used for authenticating VPN users. Unless everything I've 
read about protecting this kind of information is suddenly not true,
sending unprotected shared secrets to anyone via email is very bad 

The shared secret is not included in the standard report. You have to tag 
"VPN Keys" before generating the report.
But sure, the Tech Support Report includes other sensitive information (IP 
networks connected, routing tables, mail addresses etc).

I would not send this report by plain mail. Normally the TechSupport 
Report should be added to a https protected customer portal site at 
sonicwall. I had never been asked by sonicwall tech support to send a 
report by mail.

Freundliche Grüße

Stephan Sachweh
Technischer Leiter, Prokurist
//// pallas
Pallas GmbH / Hermülheimer Str. 10 / 50321 Brühl
Stephan.Sachweh () pallas com / www.pallas.com
Tel 02232-1896-62 / Fax 02232-1896-29 / Mobil 0173-5490754

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