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RE: Cisco not honoring update promises?
From: "Michael Scheidell" <scheidell () secnap net>
Date: Tue, 19 Dec 2006 17:54:59 -0500

 

-----Original Message-----
From: rsmoak () cisco com [mailto:rsmoak () cisco com] 
Sent: Monday, December 18, 2006 12:53 PM
To: bugtraq () securityfocus com
Subject: Re: Cisco not honoring update promises?

Michael,

This message came to my attention this morning via your 
posting to bugtraq. 

Apologies for the trouble you are having.

Cisco has come across with the requested firmware.

Thanks Russell.

If cisco needs copies of emails from tac about this issue I will save
them.

Russell also suggested that if anyone had problems getting tac to send
security updates that they call the phone number and/or send email to
psirt to escalate it.

Cisco gives specific guidance in each of our public security 
advisories regarding software upgrades.   If the bug that you 
are trying to obtain an upgrade for is documented in a 
security advisory indicating that free software will be made 
available to resolve the issue, Cisco will of course honor 
that request.

Seems that the problem is not with Cisco's policies, but some of the
(offshore?) tech support people answering the tac () cisco com email still
don't know Cisco's policies.


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