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ANZ to contact customers in ATM security breach
From: Erica Absetz <erica () riskbasedsecurity com>
Date: Fri, 29 Mar 2013 12:30:45 -0400


ANZ is making contact with customers whose security may have been
breached due to using ATMs that have been compromised recently by

Managing retail director Kerri Thompson said the bank became aware
yesterday afternoon that a small number of fraudulent transactions
were made on some cards from locations in Bulgaria.

“We are identifying the cards that were used in the affected machines
and are contacting cardholders from ANZ and other banks that might
have used these ATMS,” she said.

“We’re aware that these fraudsters monitor news media reports so we’re
reluctant to reveal too much about the situation.  However it does
appear that these fraudsters have used hit-and-run tactics – placing
devices on ATMs for a short time – to bypass our frequent checks.”

Ms Thompson said ANZ will be restricting withdrawals on ANZ cards used
in affected ATMs to prevent accounts from being accessed illegally.

“Should cardholders have difficulty accessing funds on their cards,
we’d ask them to call our contact centre on 0800 269 296.”

She also urged customers to contact ANZ if they believed there had
been unusual activity in their accounts.
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