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Rosewood Inn of the Anasazi to notify customers of security breach
From: Erica Absetz <erica () riskbasedsecurity com>
Date: Mon, 3 Jun 2013 12:12:16 -0500
So it seems Anasazi Hotel LLC had a server compromise that began on
June 18, 2012, but they didn’t find out until they were notified by
their card processor on March 21, 2013. Now, almost a year after the
breach began, they will first be sending out letters to those who
stayed at the Rosewood Inn of the Anasazi in Santa Fe.
A template of the notification letter that is scheduled to be mailed
to consumers in June is posted on the California Attorney General’s
site. The letter indicates that after their card processor notified
them that they were a common point of compromise in fraudulent
transactions that occurred after guests’ stays there, forensic
investigators uncovered evidence that Anasazi had suffered a malware
insertion that had the potential to exfiltrate names and credit card
While the forensic experts found no actual evidence that credit card
information was in fact transmitted to the attackers, the forensic
experts have concluded that the malware discovered on the Anasazi
systems is consistent with that typically used to gather and transmit
sensitive credit card data.
Out of an abundance of caution, we are providing this notice to you
even in the absence of hard evidence that your credit card data was in
fact taken by the attackers.
If the card processor identified them as a common point of compromise
while investigating actual fraud incidents, that strongly suggests (if
not proves) that data were exfiltrated. Their absence of evidence is
not evidence of absence under the circumstances, and I wouldn’t
personally consider this “an abundance of caution.”
To their credit, Anasazi specifically notes that they were not asked
to delay notification, which may lead some customers to wonder or
complain about the delay between discovery and notification.
Customers receiving notification letters will also be informed that
AllClear SECURE and AllClear PLUS services have been arranged for them
at no cost.
This breach report represents a fairly common situation, but it’s
still not a situation that a hotel wants to be in.
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- Rosewood Inn of the Anasazi to notify customers of security breach Erica Absetz (Jun 03)