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Re: Software for Tracking Security Incidents
From: Rick Coloccia <coloccia () GENESEO EDU>
Date: Wed, 28 Mar 2007 14:22:48 -0400

I'm using RT...  There are things I might prefer to handle differently,
but that's only because I need to get the rt guy here to change some
fields for me.  I like it.


Pace, Guy wrote:
There is also RT: Request Tracker from Best Practical Solutions, LLC
(Somerville, Mass.). It is an open source project that has been around
since about 1999 and is pretty mature. There is an Incident Response
add-on, but some like it and some don't. Most just use the RT as it
comes and are very pleased with it, its capabilities and flexibility. Of
course, the price is right. We plan to implement this.

Guy L. Pace, CISSP
Security Administrator
Center for Information Services (CIS)
3101 Northup Way, Suite 100
Bellevue, WA 98004

gpace () cis ctc edu

-----Original Message-----
From: Steve Brukbacher [mailto:sab2 () UWM EDU]
Sent: Wednesday, March 28, 2007 10:54 AM
Subject: Re: [SECURITY] Software for Tracking Security Incidents

We're looking at customizing something like OTRS which is an open source
PHP based ticket tracking product.

There was a product offered by Purdue called CIRDB which is no longer
being developed due to loss of funding: This seemed quite popular and

There is a commercial product from a London company called QCC we are
doing a webex demo on next week called SID, but it is REALLY expensive.
They have yet to get a school on board but they have priced themselves
out of the market. Were this to change, it might be worth considering.

Their website:

Their Flash demo

We're probably going to get a local programmer to customize OTRS to do
what we need it to do which is take in data from divergent sources and
turn them in to incidents and allow for easy reporting and allow for
manual tickets to be opened.

Steve Brukbacher, CISSP
University of Wisconsin Milwaukee
Information Security Coordinator
UWM Computer Security Web Site
Phone: 414.229.2224

Brenda B Gombosky wrote:

What is everyone using to track their incidents?  Does anyone know of


commercial product?

Brenda B. Gombosky, CISSP, CHSP
Director, Information Technology
University of Louisville
Miller IT Center, Room 109
Louisville, KY 40292

Rick Coloccia,  Jr.
Network Manager
State University of NY College at Geneseo
1 College Circle, 119 South Hall
Geneseo, NY 14454
V: 585-245-5577
F: 585-245-5579

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