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Re: HIPAA Secure Call Tracking Software
From: Matthew Dalton <daltonm () OHIO EDU>
Date: Tue, 28 Oct 2008 16:06:52 -0400

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Ed,

Do you have experience with them from a HIPAA perspective?  That sounds
interesting, but I am interested in those with proven track records in
this space at the moment.

Matthew

Ed Nila wrote:
They develop call center solutions which includes call tracking/call
recording systems



Ed



------------------------------------------------------------------------

*From:* The EDUCAUSE Security Constituent Group Listserv
[mailto:SECURITY () LISTSERV EDUCAUSE EDU] *On Behalf Of *Peters, Kevin
*Sent:* Tuesday, October 28, 2008 12:42 PM
*To:* SECURITY () LISTSERV EDUCAUSE EDU
*Subject:* Re: [SECURITY] HIPAA Secure Call Tracking Software



Clarification, please?  Call tracking as in call recording or call
management track phone numbers?

Kevin Peters
IT Manager
The Ohio Lottery

----- Original Message -----
From: The EDUCAUSE Security Constituent Group Listserv
<SECURITY () LISTSERV EDUCAUSE EDU>
To: SECURITY () LISTSERV EDUCAUSE EDU <SECURITY () LISTSERV EDUCAUSE EDU>
Sent: Tue Oct 28 15:39:39 2008
Subject: Re: [SECURITY] HIPAA Secure Call Tracking Software

Mathew,

I have an acquaintance that specializes in this type of
application/system.  If you don't mind I would like pass on your contact
information so he could share his systems with you.

Ed Nila

-----Original Message-----
From: The EDUCAUSE Security Constituent Group Listserv
[mailto:SECURITY () LISTSERV EDUCAUSE EDU] On Behalf Of Matthew Dalton
Sent: Tuesday, October 28, 2008 6:46 AM
To: SECURITY () LISTSERV EDUCAUSE EDU
Subject: [SECURITY] HIPAA Secure Call Tracking Software

All,

One of our HIPAA Covered Entities is looking at implementing a call
tracking software package to facilitate better service.  I was wondering
if any body has one that they would particularly recommend, or even ones
that we should stay away from.

Thanks!


- --
Matthew Dalton
Director of Information Security
Office of Information Technology
HDL Center 173G
Phone: 740-597-1914
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