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Re: Mitigating Phishing Attacks
From: Amanda Williams <akwilliams () PITTSTATE EDU>
Date: Wed, 14 Nov 2012 15:48:33 -0600

Our process if very similar to Ronald's but we also notify the direct supervisor and their Dean. 



Amanda Williams 
IT Security Officer 
Pittsburg State University 
620.235.4657 


----- Original Message -----

From: "Ronald A. King" <raking () NSU EDU> 
To: SECURITY () LISTSERV EDUCAUSE EDU 
Sent: Wednesday, November 14, 2012 2:56:17 PM 
Subject: Re: [SECURITY] Mitigating Phishing Attacks 



We have too seen a few recently. Within an hour or two of a user responding to a message, we start to see the user’s 
account sending SAPM. We immediately change the password and disconnect the session. We reset any password reset 
profiles. We notate the account using an support system ticket number created for said actions so our support folks 
know. Our help desk team will inform the user they need to speak to the security group and resets their password. When 
we talk to the user, we inform them of what happened, remind them of their annual training they are required to take, 
and try to further reinforce safe online habits. We instruct the user on the cost that could be incurred if our 
organization were to suffer loss in monies and/or reputation. We inform them that their single action could land our 
institution on blacklist requiring our IT support folks to work tirelessly with different entities trying to convince 
them we aren’t intentionally trying to act maliciously, and, that we are safe to do business with. If needed, we will 
reset enable their account without resetting their password a third time. There is a documented procedure should we 
have to produce it. 



Ronald King 
Security Engineer 
Norfolk State University 
http://security.nsu.edu 



From: The EDUCAUSE Security Constituent Group Listserv [mailto:SECURITY () LISTSERV EDUCAUSE EDU] On Behalf Of 
Christopher Jones 
Sent: Wednesday, November 14, 2012 3:04 PM 
To: SECURITY () LISTSERV EDUCAUSE EDU 
Subject: [SECURITY] Mitigating Phishing Attacks 

We have experienced a number of targeted phishing attacks recently. Because the most recent phish led its victims to 
provide their network credentials via a realistic looking OWA logon page, we took the following steps to deal with some 
resultant compromised accounts: 

· immediately reset the passwords for the affected accounts, 
· restarted, the IIS service to stop any active webmail sessions 
· alerted the user community 


It got me to wondering how other institutions deal with similar situations where user accounts have been compromised. 
If anyone would care to share, I would be interested how you have handled similar situations. It would be useful to 
know your top 3 strategies for preventing and mitigating such occurrences. Thanks. 


Christopher Jones 
IT Security Analyst 
University of the Fraser Valley 
Christopher.Jones () ufv ca 




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