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Re: Where does NAC Admin Land at Your EDU?
From: Julian Y Koh <kohster () NORTHWESTERN EDU>
Date: Tue, 11 Dec 2012 19:41:12 +0000

On Dec 11, 2012, at 13:34 , Jim Pardonek <jpardonek () LUC EDU>
 wrote:

I am thinking about making an effort to move most if not all of these responsibilities under one area.  My question 
is, where do all of these responsibilities rest at your institutions?
 

Telecommunications and Network Services is responsible for the overall maintenance and operation of the system.  This 
includes Tier 2/3 support issues from users that cannot be solved by the help desk, which handles front line (Tier 1/2) 
support, assistance with manual registration of devices, etc.  The security team handles day-to-day operations as far 
as quarantining hosts, dealing with the users whose devices are involved in incidents.  Our communications department 
is responsible for writing all the public facing content within the system.  


-- 
Julian Y. Koh
Manager, Network Transport, Telecommunications and Network Services
Northwestern University Information Technology (NUIT)
2001 Sheridan Road #G-166
Evanston, IL 60208
847-467-5780
NUIT Web Site: <http://www.it.northwestern.edu/>
PGP Public Key:<http://bt.ittns.northwestern.edu/julian/pgppubkey.html>


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