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Re: Experience with HigherOne or TouchNet for payment processing?
From: Harry Hoffman <hhoffman () IP-SOLUTIONS NET>
Date: Wed, 19 Jun 2013 16:56:13 -0400

Hi Ben,
I've had a lot of experience with TouchNet. They are, probably, the largest player in the .edu space for turnkey 
payment processing.
I would go with them again and would  recommend using them to others.
If you have specific questions you're welcome to PM me.

"Walther, Benjamin J." <Benjamin.Walther () tufts edu> wrote:

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We’re evaluating vendors for use as third party payment processing, with a goal off keeping PCI requirements as low as 

Towards that end, does anyone have experience with HigherOne’s or TouchNet’s payment processing service, as a former 
or current client? Does not have to be security-centric, though that is a concern. How does their service fare in 
terms of security practices, reliability, availability, support, etc? Any changes over time?

No responses will be quoted or attributed (unless specifically asked to be). This is an informal poll, not part of an 
RFP or any other documentation. Even just a quick “we use them and rarely think about it” would be much appreciated.

Ben Walther

Information Security Operations, Tufts University

(617) 627-2640


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