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Re: Experience with HigherOne or TouchNet for payment processing?
From: William Calvin Moore <wcmoore () VALDOSTA EDU>
Date: Thu, 20 Jun 2013 11:07:40 +0000


We have been a satisfied Touchnet customer for several years now plus, their Comtec conference is very beneficial for 
staying up with PCI regulations.


William C. Moore II, CISSP, MEd, MLIS
Chief Information Security Officer
Division of Information Technology
Valdosta State University
Valdosta, GA 31698
Fax:  (229)245-4349

On Jun 19, 2013, at 16:04, "Walther, Benjamin J." <Benjamin.Walther () TUFTS EDU<mailto:Benjamin.Walther () TUFTS EDU>> 

We’re evaluating vendors for use as third party payment processing, with a goal off keeping PCI requirements as low as 
Towards that end, does anyone have experience with HigherOne’s or TouchNet’s payment processing service, as a former or 
current client? Does not have to be security-centric, though that is a concern. How does their service fare in terms of 
security practices, reliability, availability, support, etc? Any changes over time?
No responses will be quoted or attributed (unless specifically asked to be). This is an informal poll, not part of an 
RFP or any other documentation. Even just a quick “we use them and rarely think about it” would be much appreciated.

Ben Walther

Information Security Operations, Tufts University

(617) 627-2640

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