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RE: House approves spyware legislation
From: "Simon" <simon () xhz ca>
Date: Thu, 7 Oct 2004 14:59:37 -0400

On Thu, 7 Oct 2004 17:29:26 +0100, Randal, Phil wrote
Simon says:

Of course, if they are able to browse the internet for a bit, I (the
tech guy) can help them so they can download an anti-malwarez such as
ad-aware. But sometimes, they have browser hi-jackers and can't browse
at all, all they get is "some Super-ultra-search could not be
found." all the time.  And if that is the case, all I can do
is refer them to computer specialists that can reinstall
windows and backup their files, charging them 70$ for it and
taking a whole day or more for it!

As a tech support guy you could have talked them through using the
command-line ftp client.

1: you ping ftp.mozilla.org and note the IP address (in case their 
DNS is hosed)
2: tell them how to open a "DOS" box
3: from that DOS box ftp to ftp.mozilla.org
4: navigate them to the Firefox 1.0PR release and tell them how to 
download it
5: install aforementioned browser
6: use that to get McAfee's Stinger, anti-spyware tools etc (if DNS 
is broken, that may require your help to determine appropriate IP addresses
instead of host names)

7: tell them that if they keep using the browser they've just downloaded
their spyware problems will be minimised :-)

and so on.

I've actually done this procedure for someone whose IE refused to


Phil Randal
Network Engineer
Herefordshire Council
Hereford, UK

Full-Disclosure - We believe in it.
Charter: http://lists.netsys.com/full-disclosure-charter.html

Simon Lemieux (Simon () Xhz ca)

Full-Disclosure - We believe in it.
Charter: http://lists.netsys.com/full-disclosure-charter.html

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