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Privacy at Verizon, Hawaiian Telcom and The Carlyle Group?
From: Jason Coombs <jasonc () science org>
Date: Fri, 20 May 2005 13:18:04 -0700

The following notice appeared in my phone bill in Hawaii recently.

As far as I can tell, "The Carlyle Group" is what you would expect it to be if you've watched Fahrenheit 9/11...

http://www.google.com/search?hl=en&q=Carlyle+Group

How likely is it that The Carlyle Group will comply with privacy laws when we know that nobody else does, and what law is it exactly that prevents The Carlyle Group from offshoring all Hawaiian Telcom customer and call data, and then losing control of that data "by accident" in a foreign country that has no such laws but a nice supply of third-parties interested in paying for such data?

Regards,

Jason Coombs
jasonc () science org

--

Hawaiian Telcom

The Hawaii Public Utilities Commission is currently reviewing an application for transfer of control of Verizon's telephone properties in Hawaii from Verizon to The Carlyle Group. The transfer will take place between March 31, 2005 and May 31, 2005 (the "transfer date"), subject to the Commission's approval. On that same date, also subject to Commission approval, Verizon Long Distance customers in Hawaii will become customers of Hawaiian Telcom Long Distance. The Carlyle Group is working closely with Verizon to ensure that the transfer of control goes smoothly and without service interruption to any customers. Your local telephone number will NOT change as a result of the transfer.

There are several aspects of the transition that we would like to advise you of at this time:

* As of the transfer date, Hawaiian Telcom will automatically become your service provider for any services you currently receive from Verizon Hawaii, including local telephone service and inter-island toll service, if you have selected Verizon Hawaii as your inter-island toll provider, unless you select another provider before that date. In addition, if you currently have Verizon Long Distance as your carrier for inter-island toll, interstate toll, and/or international calling, Hawaiian Telcom Long Distance will become your provider for these services as of the transfer date, unless you select another provider before the transfer date. You always have the right to select another provider of any of these services if you wish to do so and another provider is available. There will be no change to the provider of any service you receive from a carrier other than Verizon Hawaii or Verizon Long Distance as a result of the transfer.

* Hawaiian Telcom and/or Hawaiian Telcom Long Distance will convert your service at no cost to you. If you have a preferred carrier "freeze" on any of the services being transferred, the freeze will be lifted before the transfer. In order to reinstate a preferred carrier freeze, you must contact Hawaiian Telcom after the transfer.

* With the exception of the two groups of customers described in the next paragraph, Hawaiian Telcom and/or Hawaiian Telcom Long Distance will provide services to you under the same rates, terms, and conditions offered by Verizon Hawaii and/or Verizon Long Distance prior to the transfer. You will be notified of any future changes to these items by mail or in your bill.

* Two groups of customers will experience changes in rates, terms and conditions as a result of the transfer: (1) Verizon Long Distance SmartTouch Plan customers; and (2) Verizon Long Distance calling card customers who do not have Verizon Long Distance as their presubscribed (i.e., dial 1) long distance carrier. (Note that Verizon Long Distance calling card customers who have Verizon Long Distance as their presubscribed long distance carrier will not experience a change in rates, terms and conditions for calling card services.) These two groups of customers will receive a separate notification describing in detail the changes to rates, terms and conditions as a result of the transfer.

* Until the actual transfer date, Verizon will continue to be responsible for all customer service and billing issues. You should contact Verizon with any complaints or other customer service inquiries you may have prior to the transfer. After the transfer date, you should refer your questions to Hawaiian Telcom and/or Hawaiian Telcom Long Distance.

The changes described above are subject to Commission approval of the application to transfer control of the Verizon telephone properties.

We appreciate your understanding and support during this transition period. If you have any questions, our toll-free customer contact numbers are (877) 483-5305 for residential customers and (800) 483-5000 for business customers. Business customers can also contact their account manager.

GT023405HI
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