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Privacy at Verizon, Hawaiian Telcom and The Carlyle Group?
From: Jason Coombs <jasonc () science org>
Date: Fri, 20 May 2005 13:18:04 -0700
The following notice appeared in my phone bill in Hawaii recently.
As far as I can tell, "The Carlyle Group" is what you would expect it to
be if you've watched Fahrenheit 9/11...
How likely is it that The Carlyle Group will comply with privacy laws
when we know that nobody else does, and what law is it exactly that
prevents The Carlyle Group from offshoring all Hawaiian Telcom customer
and call data, and then losing control of that data "by accident" in a
foreign country that has no such laws but a nice supply of third-parties
interested in paying for such data?
jasonc () science org
The Hawaii Public Utilities Commission is currently reviewing an
application for transfer of control of Verizon's telephone properties in
Hawaii from Verizon to The Carlyle Group. The transfer will take place
between March 31, 2005 and May 31, 2005 (the "transfer date"), subject
to the Commission's approval. On that same date, also subject to
Commission approval, Verizon Long Distance customers in Hawaii will
become customers of Hawaiian Telcom Long Distance. The Carlyle Group is
working closely with Verizon to ensure that the transfer of control goes
smoothly and without service interruption to any customers. Your local
telephone number will NOT change as a result of the transfer.
There are several aspects of the transition that we would like to advise
you of at this time:
* As of the transfer date, Hawaiian Telcom will automatically become
your service provider for any services you currently receive from
Verizon Hawaii, including local telephone service and inter-island toll
service, if you have selected Verizon Hawaii as your inter-island toll
provider, unless you select another provider before that date. In
addition, if you currently have Verizon Long Distance as your carrier
for inter-island toll, interstate toll, and/or international calling,
Hawaiian Telcom Long Distance will become your provider for these
services as of the transfer date, unless you select another provider
before the transfer date. You always have the right to select another
provider of any of these services if you wish to do so and another
provider is available. There will be no change to the provider of any
service you receive from a carrier other than Verizon Hawaii or Verizon
Long Distance as a result of the transfer.
* Hawaiian Telcom and/or Hawaiian Telcom Long Distance will convert your
service at no cost to you. If you have a preferred carrier "freeze" on
any of the services being transferred, the freeze will be lifted before
the transfer. In order to reinstate a preferred carrier freeze, you must
contact Hawaiian Telcom after the transfer.
* With the exception of the two groups of customers described in the
next paragraph, Hawaiian Telcom and/or Hawaiian Telcom Long Distance
will provide services to you under the same rates, terms, and conditions
offered by Verizon Hawaii and/or Verizon Long Distance prior to the
transfer. You will be notified of any future changes to these items by
mail or in your bill.
* Two groups of customers will experience changes in rates, terms and
conditions as a result of the transfer: (1) Verizon Long Distance
SmartTouch Plan customers; and (2) Verizon Long Distance calling card
customers who do not have Verizon Long Distance as their presubscribed
(i.e., dial 1) long distance carrier. (Note that Verizon Long Distance
calling card customers who have Verizon Long Distance as their
presubscribed long distance carrier will not experience a change in
rates, terms and conditions for calling card services.) These two groups
of customers will receive a separate notification describing in detail
the changes to rates, terms and conditions as a result of the transfer.
* Until the actual transfer date, Verizon will continue to be
responsible for all customer service and billing issues. You should
contact Verizon with any complaints or other customer service inquiries
you may have prior to the transfer. After the transfer date, you should
refer your questions to Hawaiian Telcom and/or Hawaiian Telcom Long
The changes described above are subject to Commission approval of the
application to transfer control of the Verizon telephone properties.
We appreciate your understanding and support during this transition
period. If you have any questions, our toll-free customer contact
numbers are (877) 483-5305 for residential customers and (800) 483-5000
for business customers. Business customers can also contact their
Full-Disclosure - We believe in it.
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- Privacy at Verizon, Hawaiian Telcom and The Carlyle Group? Jason Coombs (May 20)