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Re: Bigger burger roll needed
From: Micheal Espinola Jr <michealespinola () gmail com>
Date: Mon, 3 Oct 2005 09:52:57 -0400

While its easy to recognize your point, it's also quite moot.

The supportability issues of long ago, are just that - long ago.  The
customer base was, when the PC market first expanded and continues to
be, vastly larger from when computer companies offered that type of
service.  ...and at at much heftier price I might add.

Lets not forget that back in the day, hardware and software
combinations were a tightly controlled package deal.  The PC market
expansion changed that forever, and the multitude of hardware/software
combination have long since made the support you are longing for an
impossibility to maintain.

However, those of us that have discovered significant flaws in the MS
OS over the years know that MS takes bugs and flaws very seriously. 
Over the course of the past 10 years, I have had MS supply me with a
patch, within hours of a bug report, on many occasions.

This type of service certainly can't be expected or applied to all
types of errors and circumstance, many of which strongly depend on
unlucky combinations of hardware and 3rd-party drivers.

FWIW IME, most users know what a BSOD looks like (a "blue screen"),
but don't know it by that acronym.

On 10/3/05, Valdis.Kletnieks () vt edu <Valdis.Kletnieks () vt edu> wrote:

One acronym: BSOD.  Why have users learned what it is, and grown accepting of
seeing one?  Do you know any Windows users who have *never* encountered one?
How many Windows users would believe that before Microsoft, vendors actually
would take a *single* crash reported by *one* user seriously enough to
investigate and produce a bugfix, and that vendors would escalate to the point
of sending developers to the customer site if a system crashed multiple times
and no fix was in sight in a week?

For all its monopolistic abuses, the single worst thing Microsoft has done
for the computer industry is lowered user expectations regarding software.

ME2  <http://www.santeriasys.net/>
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