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Re: Quarantine your infected users spreading malware
From: "Nigel Horne" <njh () bandsman co uk>
Date: Tue, 21 Feb 2006 12:16:13 -0000 (GMT)


Gadi Evron wrote:

As many of us know, handling such users on tech support is not very
cost-effective to ISP's, as if a user makes a call the ISP already
losses money on that user.

Not necessarily true. Many ISPs charge little for set up and on going
costs, but support is only available from them via a premium rate phone

Than again, paying abuse desk personnel just
so that they can disconnect your users is losing money too.

Not so much if the desk is in India or China.

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