-----Original Message-----
From: Jeffrey Walton [mailto:noloader () gmail com]
Sent: Friday, December 03, 2010 10:24 AM
To: StenoPlasma () exploitdevelopment com
Cc: KF (lists); Thor (Hammer of God); full-disclosure () lists grok org uk
Subject: Re: [Full-disclosure] Security Contact at ESRI GIS?
On Fri, Dec 3, 2010 at 1:05 PM, StenoPlasma @ ExploitDevelopment
<StenoPlasma () exploitdevelopment com> wrote:
All,
Thanks for the input. I went to this list for help because ESRI
support has been non-responsive to outsiders.
Quod erat demonstrandum
-------- Original Message --------
From: "KF (lists)" <kf_lists () digitalmunition com>
Sent: Friday, December 03, 2010 10:00 AM
To: "Thor (Hammer of God)" <thor () hammerofgod com>
Subject: Re: [Full-disclosure] Security Contact at ESRI GIS?
ESRI support typically does not speak to people unless you have a
support
contract. Historically they can be hard to contact even as a Site
License admin.
Let me know if you need any help.
-KF
On Dec 3, 2010, at 12:18 PM, Thor (Hammer of God) wrote:
Jump through hoops? The customer service link is a simple submit form.
It also has a phone number. It also has a "customer feedback" submit
form. No "acceptance of terms" required (not that it would matter
anyway).
And I think you completely understand what my point is... :)
t
-----Original Message-----
From: Jeffrey Walton [mailto:noloader () gmail com]
Sent: Friday, December 03, 2010 9:11 AM
To: Thor (Hammer of God)
Cc: StenoPlasma () exploitdevelopment com;
full-disclosure () lists grok org uk
Subject: Re: [Full-disclosure] Security Contact at ESRI GIS?
On Fri, Dec 3, 2010 at 11:59 AM, Thor (Hammer of God)
<thor () hammerofgod com> wrote:
Have you the "Contact Us" section on the website? They have
links to
both customer service and technical support. That might be a good
place to start.
Using the website (and hence their web submittal forms) requires
agreeing to the company's terms of service. Email does not. Its a
compelling reason not to jump through the hoops to contact the company
through the website.
