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Re: Bank of the West security contact?
From: Jeffrey Walton <noloader () gmail com>
Date: Mon, 17 Mar 2014 12:37:14 -0400

On Mon, Mar 17, 2014 at 12:15 PM, Kristian Erik Hermansen
<kristian.hermansen () gmail com> wrote:
Just wanted to post a follow-up to this and provide some context to
make it known:

* Bank of the West was contacted in 2011 to report a security issue

* No response for 2 years

* In late 2013, I receive a breach notification saying my own
sensitive personal information was compromised via the EXACT SAME
ISSUES I REPORTED. I also am led to believe employee information was
compromised, which may include Social Security Number (SSN) details.

Conclusions?

* Bank of the West has NO WORKING SECURITY REPORTING MECHANISM for
outside researchers and NO BUG BOUNTY PROGRAM

* Bank of the West does not seem to take security and privacy
seriously enough, as far as I can tell

You should know this if you are an existing or potential customer /
employee of Bank of the West...
The risk equations favor "do nothing". Its cost effective to simply
persue profits and not spend money on data security.

If (when) they are breached, it only costs them the cost of a
notification. In the US, that's the cost of bulk mail [0]. 46 states,
DC, and Territories have Data Breach laws, and nearly none (none?)
have any useful provisions for damages. [1]

You can't recover for your time lost or services like credit
monitoring. Every class action get tossed out [2]. I've never seen one
go to court, and I've been watching them for years.

In the US, the risk equations must be unbalanced (or swayed to favor
of the consumer, who is the ultimate victim). That will take a policy
change. However, that likely won't happen as long as corporate america
and special interest purchase and trade politicians like sports
trading cards.

(I've been watching data breaches and responses for years because I
got burned somehow and it cost me over 10K to fix in the 1990s. I
never got a notification. I found out after I got sued for unpaid
bills and the collection agencies contacted me).

Jeff

[0] http://pe.usps.com/businessmail101/rates/welcome.htm
[1] State Security Breach Notification Laws,
http://www.ncsl.org/research/telecommunications-and-information-technology/security-breach-notification-laws.aspx
[2] Once Again, Clapper Defeats Data Breach Class Action,
http://www.mondaq.com/unitedstates/x/294324/Data+Protection+Privacy/Once+Again+Clapper+Defeats+Data+Breach+Class+Action

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