Security Incidents: Re: How to cope with, uhm, "mentally challenged" abuse personnel?

["Ralf G. R. Bergs" <rabe () RWTH-Aachen DE>]

On Sat, 03 Mar 2001 10:56:45 -0600, Utopian Admin wrote:

[...]
> > The usual answer I receive from UUnet is the following:
> >
> >    "The type of internet traffic you describe appears to be of normal
> > origin."
[...]
> Escalation works, some of the time.  When I was in circut support, many
> moons ago, we could escalate issues with AT&T and MCI until they were under
> direct scrutiny by their district managers/VPs.  I'm sure the lackeys you're
> speaking to aren't the heads of the UUNET security department ;)
Well, how do you escalate an incident with UUnet? I mean UUnet is one of the
largest ISPs. How do I find out who their "provider" is? Or do you refer to
escalating the affair inside UUnet, i.e. ask to forward my message to their
supervisors/managers? Will they listen or just laugh in my face?

Thanks.


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