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SECURITYFOCUS JOBS - NEW OPPORTUNITY
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JOB DESCRIPTION
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Position: Incident Handler
Location: Wilmington, Delaware, United States
Type: Permanent F/T
Closing Date: 2008-06-19
We are seeking highly motivated individuals to provide first level technical helpdesk support to our global customer base. In this customer-focused role, you will be responsible for the proper and timely escalation of security events based on analysis of presented data. You will also perform network-based Intrusion Detection System (NIDS) analysis as well as monitoring and “hands-on” installation of various firewall and server/appliance platforms. Flexibility of schedule and working hours is required, providing rotating on-call support in our 24x7 operational environment.
Responsibilities:
• Provide technical support for installed base of Firewall Appliance, including responding to general customer questions, troubleshooting, and Move/Add/Change support.
• Provide service ticket management, troubleshooting, resolution and technical support for customer Managed Security Services offerings- including Firewalls, Unix Security, Certificate services, and Vulnerability assessment products.
• Triage incoming alerts for security incidents and escalate as required.
• Monitor the health and security of various firewall appliances and NIDS sensors; respond and follow-through as needed.
• Perform security analysis of daily security reports and data, utilizing standard tools and methodologies. Escalate security events to appropriate team members as necessary.
• Work closely with customers for the configuration of new software applications through various firewall platforms.
• Build various firewall platforms in preparation for shipment to customer.
• Support ongoing projects by assisting in testing and documentation as required. This may include regression testing, technical documentation, and test preparation.
• Perform administrative tasks and other duties as assigned to support projects and ongoing operations, to include shipping coordination and materials preparation.
JOB REQUIREMENTS
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• Must have completed a technical training course or have at least 2 years of similar experience in a customer support role. CISSP certification is preferred.
• Experience using ticketing systems is a plus.
• Must have basic knowledge of networking and TCP/IP.
• Must be professional, self-directed and motivated, with ability to work independently, as well as collaboratively in a team environment.
• Strong interpersonal and customer service skills, with ability to effectively multi-task and prioritize customer needs in a fast-paced environment.
• Excellent oral and written communications skills, with strong focus on good security practices.
• Must present a professional image, with ability to safeguard confidential customer information.
• Experience with SCADA networking and UNIX system administration is a plus.
• Flexibility of schedule and working hours is required, providing rotating on-call support in our 24x7 operational environment.
CONTACT
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Industrial Defender, Inc. the global leader in cyber security protection is the first company to offer a completely integrated cyber security solution designed to protect the real-time process control and SCADA environment in a flexible and cost effective platform. This comprehensive Cyber Risk Protection™ Lifecycle solution enables the efficient assessment, mitigation, and management of cyber security risk within the critical infrastructure network domain. Industrial Defender is a privately held company with over 16 years of real-time process control and SCADA industry experience and more than 1,100 global deployments in securing critical infrastructure systems.
We offer competitive compensation and comprehensive benefits.
Please send resumes via email link provided. No calls, or third parties, please.
Industrial Defender, Inc
Susan Kormis
soc3_at_industrialdefender.com
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SECURITYFOCUS JOBS
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Received on May 20 2008
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