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Full Disclosure: [Fwd: Caveat Emptor: Verizon's email service and ol 'live' customer support challenges]

[Fwd: Caveat Emptor: Verizon's email service and ol 'live' customer support challenges]

From: Adam H. Pendleton <fmonkey_at_fmonkey.net>
Date: Thu, 21 Aug 2003 11:50:49 -0400

Observations from a Verizon customer (emphasis is mine):

-------- Original Message --------

>
>Recently switched to Verizon's dsl service. Following experience should be
>noted by present and prospective Verizon email users.
>
>Today, after returning from a 2 day weekend away from downloading email
>from the server, got a warning mesage that my inbox (which holds 30 meg!)
>was close to being full.
>
>Reason: my 'spam filter box' -- which I had disabled as it is useless
>-- held 24 meg! of mail (basically copies of my inbox). As my 'spam
>filter box' which is supposed to automatically be cleaned out every 2 days
>has not yet been cleared, I was close to my limit. As I get about 130 spam
>messages every 12 hours! such double counting of incoming messages by
>Verizon can quickly fill up most user's inbox and start bouncing messages.
>
>The warning suggested that I go to Verizon's web based email
>(netmail.verizon.net) to delete unwanted messages. I did that.
>
>What I found when I went there was not comforting.
>
>Unlike Yahoo, and other popular web based email providers, Verizon does
>not provide a 'secure' sign in option to its web based email system. Nor
>is its sign in automatically encrypted. Such ommision is hardly consonant
>with Verizon's publicly stated concern for the privacy and online security
>of its users.
>

ahp

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Received on Aug 21 2003

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