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Re: Plethora of UUnet outages and instabilities
From: Hank Nussbacher <hank () ibm net il>
Date: Tue, 01 Jul 1997 09:49:02 +0200

At 02:12 PM 6/30/97 -0700, Josh Beck wrote:
Has everyone else been seeing the almost daily UUnet outages recently,
does anyone know what the true causes of these have been?

Perhaps this has something to do with it:

 Glitch slows UUNET to crawl

 June 23, 1997
 Network World

 If the Internet felt slower than usual last Monday, you were
 probably a victim of the brownout on UUNET Technologies' network
 that slowed services in the Northeast.

 No one is disputing that there was a brownout. But UUNET and Cisco
 Systems, Inc. - which sold the Internet service provider its routers
 - are at odds over how it happened.

 The problem, both sides agree, was a router memory failure. After
 that, the stories diverge. According to UUNET, the ISP's hubs in
 Washington, D.C., and Newark, N.J., dropped packets because of a
 software glitch on its Cisco routers. The hubs are like
 points-of-presence where UUNET users' traffic is routed to and from
 the Internet.

 The routers suffered what the ISP is calling a ``memory leakage.''
 Typically, after a router uses a block of memory, it puts the block
 back into a pool of usable memory. But that is not what happened on
 UUNET's routers last week. Instead of the memory being usable, it
 was fragmented, said Alan Taffel, vice president of marketing at
 UUNET.

 Large clusters of data that came through the routers could not be
 handled by the fragmented memory blocks. Once the routers ran out of
 memory, they automatically reset.

 UUNET notified Cisco, which sent over a software patch. The software
 Band-Aid freed up more memory in the routers cache so it would not
 overload, said Bob Michelet, director of corporate relations at
 Cisco. The patch is a temporary measure meant to be used until UUNET
 ups the memory on its routers, he said.

 UUNET started upgrading the memory on the routers, which Cisco
 contends was the real culprit. Cisco recommends that its ISP
 customers use 128M bytes of total memory on their route switch
 processor boards, Michelet said. UUNET uses 64M-byte memory boards
 on most, if not all, of its 7,500 routers.

 UUNET said it never received a recommendation from Cisco concerning
 memory for its 7,500 routers. ``But clearly, once this event
 occurred, we discussed the memory issue with Cisco, and we agreed
 the right course of action would be to upgrade the routing memory to
 128M bytesÙ,'' said Jim McManus, vice president of systems
 engineering at UUNET.

 Almost every large to midsize ISP uses some Cisco equipment, so
 should users be concerned? That depends on who answers the question.
 Cisco claimed UUNET was the only ISP using 64M-byte route switch
 processor boards.

 One ISP agrees. Genuity, Inc., Bechtel Enterprises' ISP subsidiary,
 said it would not run a router with less than 128M bytes of memory.
 Genuity uses Cisco 7513 routers with fully loaded memory because the
 routers have to store the routing table for the entire Internet,
 said Rodney Joffe, chief technology officer at Genuity.

 Copyright 1997, Network WorldÙ



Josh Beck                                           jbeck () connectnet com
------------------------------------------------------------------------
CONNECTNet INS, Inc.        Phone: (619)450-0254      Fax: (619)450-3216
6370 Lusk Blvd., Suite F-208                         San Diego, CA 92121
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