mailing list archives
Re: DSL (was shopping for NOCs)
From: Joseph Birthisel <josephb () onramp net>
Date: Mon, 05 Jun 2000 19:41:50 +0000
In my case, I have dialtone but no DSL. Pacbell will not return my calls or
emails. I am back to a 56K modem for doing work from home.
The funny thing is Pacbell is showing these commercials against the cable
modem company on TV. I had cable modem for 2 years before I moved to the Bay
Area and had only one outage that lasted less than a day (fiber cut, cox
I think Pacbell hasn't a clue.
DSL NOCs to my experience are badly run and resolution time is not good
put it nicely). They do not keep good documentation (or their people
choose to use it) on what circuits affect which customers, which ISPs
outages affect, or how to match a CID with a dslam. Most notable in this
is Northpoint's NCC. My hope is that either (a) over time they will get
standardized in their outage notification and communication with the
they partner with (b) the technology becomes outdated soon and customer
connectivity does not rely on their technical support.