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Re: DSL (was shopping for NOCs)
From: "Bora Akyol" <akyol () akyol org>
Date: Mon, 5 Jun 2000 13:19:40 -0700

From an operational perspective, I think the best lesson to be learned is to
grow only as fast as you can provide support for.

I wonder what the correct ratio is in terms of number of new subscribers vs
number of support staff.

Also what is the bandwidth that they are adding from/to the CO to serve all
these new customers. I hope that they are not using the good old Erlang B
models to calculate the amount of backbone bandwidth they need.


----- Original Message -----
From: Chris Williams <chris.williams () third-rail net>
To: Joseph Birthisel <josephb () onramp net>
Cc: <nanog () merit edu>
Sent: Monday, June 05, 2000 1:07 PM
Subject: Re: DSL (was shopping for NOCs)

Doesn't this have more to do with the philosophy of the company
providing service than the technology being deployed (DSL)?
Maybe the problem is that DSL tends to involve LEC people who are
infected with the obsolete lazy-monopoly attitude of the incumbents.

In any case, are there unique operational challenges posed by DSL that
are causing some of these problems? Is there anything we can do as a
community to address them (or encourage the people who need to address
them, to do so)?

Maybe this discussion could evolve into something a little more useful
than "my DSL provider sucks"..."me too", since there seems to be a lot
of interest (or at least a lot of unhappy voices)..

Joseph Birthisel wrote:
DSL NOCs to my experience are badly run and resolution time is not good
put it nicely). They do not keep good documentation (or their people
choose to use it) on what circuits affect which customers, which ISPs
outages affect, or how to match a CID with a dslam. Most notable in this
is Northpoint's NCC. My hope is that either (a) over time they will get
standardized in their outage notification and communication with the
they partner with (b) the technology becomes outdated soon and customer
connectivity does not rely on their technical support.

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