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Re: shopping for NOCs
From: David Lesher <wb8foz () nrk com>
Date: Thu, 1 Jun 2000 08:46:41 -0400 (EDT)


Unnamed Administration sources reported that Joshua Goodall said:

The situation is excerbated by the tendency of good support personnel to
climb the corporate ladder into systems/routing. Very often I've seen tech
support hired as little more than answerphone monkeys, naturally
encouraging those with an emerging clue to either leave or rise.

Some of the best firms have EVERYONE do a [week?] tour in Phone Support
every [6 mon, year]. I have talked to sales managers, presidents
and such ilk. You *know* that they understand the business, and
the product.




-- 
A host is a host from coast to coast.................wb8foz () nrk com
& no one will talk to a host that's close........[v].(301) 56-LINUX
Unless the host (that isn't close).........................pob 1433
is busy, hung or dead....................................20915-1433



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