mailing list archives
RE: Interesting DSL anecdote.
From: Vadim Antonov <avg () kotovnik com>
Date: Wed, 7 Jun 2000 16:28:08 -0700
To be fair to Concentric, they do return calls, and getting
to a live person is not that complicated.
Co-ordination with local carriers is an entirely different
From: Michael Medwid <Michael.Medwid () ariba com>
To: "'Steve Sobol'" <sjsobol () NorthShoreTechnologies net>, nanog () merit edu
Subject: RE: Interesting DSL anecdote.
Date: Wed, 7 Jun 2000 15:57:14 -0700
Reminds me of Concentric's inane auto-attendant system. I was
trying to reach tech support as my DSL line had gone down
(Covad/Concentric.) Concentric's voice prompt says "To find
out about our technical support please visit our web site
at www.concentric.com." Ahhhhhhhhhhgh! I wrote them and
complained. They apologized. Nothing changed.