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Re: Interesting DSL anecdote.
From: Nathan Stratton <nathan () robotics net>
Date: Wed, 7 Jun 2000 22:39:10 -0400 (EDT)

On Wed, 7 Jun 2000, Steve Sobol wrote:

Apropos of the recent DSL discussion:

I'm looking for a DSL wholesale provider so I can resell to end-users.
I called both Covad and Rhythms today.

There are exactly two menu options on Covad's auto-attendant: sales
and customer service. I didn't think either was appropriate, as I'm
looking for the department that deals with resellers and channel
partners (and the sales option was to "become a Covad customer",
implying that that option was for end-user sales). 

You need a better number.
But that's all there is. There isn't even an option to be forwarded 
to an operator.

I hit the number for sales, waited five minutes, decided I didn't
feel like waiting and hung up.


I then called Rhythms, dialed zero for the operator, asked for 
someone who handles resellers, got a human within thirty seconds 
of being transferred, and started chatting. He asked me a couple 
questions, found out who the sales rep is that handles my 
territory, and I expect to get a call back from the sales rep by
the end of business tomorrow.

I guess Rhythms is more interested in my business than Covad is.

Hmm, wonder why? I bet is is because they can't electronic bond with
anyone so their guys have plenty of free time. Not that I am a big Covad
fan, but at least I am bonded to them. 

Nathan Stratton                         CTO, eXario Networks, Inc.
nathan () robotics net                     nathan () exario net
http://www.robotics.net                 http://www.exario.net

North Shore Technologies, Cleveland, OH 
Steve Sobol, BOFH - President, Chief Website Architect and Janitor
Spammers and Net-abusers: Don't bother asking me for service. See
http://NorthShoreTechnologies.net/go/policy/ for more information.

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