mailing list archives
Re: Interesting DSL anecdote.
From: Nathan Stratton <nathan () robotics net>
Date: Wed, 7 Jun 2000 22:39:10 -0400 (EDT)
On Wed, 7 Jun 2000, Steve Sobol wrote:
Apropos of the recent DSL discussion:
I'm looking for a DSL wholesale provider so I can resell to end-users.
I called both Covad and Rhythms today.
There are exactly two menu options on Covad's auto-attendant: sales
and customer service. I didn't think either was appropriate, as I'm
looking for the department that deals with resellers and channel
partners (and the sales option was to "become a Covad customer",
implying that that option was for end-user sales).
You need a better number.
But that's all there is. There isn't even an option to be forwarded
to an operator.
I hit the number for sales, waited five minutes, decided I didn't
feel like waiting and hung up.
I then called Rhythms, dialed zero for the operator, asked for
someone who handles resellers, got a human within thirty seconds
of being transferred, and started chatting. He asked me a couple
questions, found out who the sales rep is that handles my
territory, and I expect to get a call back from the sales rep by
the end of business tomorrow.
I guess Rhythms is more interested in my business than Covad is.
Hmm, wonder why? I bet is is because they can't electronic bond with
anyone so their guys have plenty of free time. Not that I am a big Covad
fan, but at least I am bonded to them.
Nathan Stratton CTO, eXario Networks, Inc.
nathan () robotics net nathan () exario net
North Shore Technologies, Cleveland, OH
Steve Sobol, BOFH - President, Chief Website Architect and Janitor
Spammers and Net-abusers: Don't bother asking me for service. See
http://NorthShoreTechnologies.net/go/policy/ for more information.