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Re: Managing task lists
From: SMcGrath () dhhs state nh us
Date: Wed, 7 Feb 2001 18:18:12 -0500

---------------------- Forwarded by Scott
McGrath/InformationSystems/Hazen/DHHS on 02/07/2001 06:18 PM

Scott McGrath
02/07/2001 06:17 PM

To:   "J.D. Falk" <jdfalk () mail-abuse org>

Subject:  Re: Managing task lists  (Document link: Scott McGrath)

We used Remedy to manage trouble reporting and follow up until we went with
a system which was developed specifically to meet our staff and user needs.


"J.D. Falk" <jdfalk () mail-abuse org>@merit.edu on 02/07/2001 06:05:25 PM

Sent by:  owner-nanog () merit edu

To:   nanog () merit edu

Subject:  Re: Managing task lists

On 02/07/01, lucifer () lightbearer com wrote:

James S. Smith wrote:

What sort of software do people use to manage various tasks?  Something
like a helpdesk or ticketing system, where users can report problems,

WebRT, though it's really only suited to a rather small setup unless you
tweak it by hand some (we're mostly using it to track software
bug reports, as opposed to task management).

     There've been a lot of improvements made to RT since it was
     called "WebRT" -- including a total rewrite, which is now in
     beta.  http://www.fsck.com/projects/rt/ has info.

J.D. Falk                   "The Internet isn't just a publishing medium or
Product Manager                     medium for commerce, it's a social
Mail Abuse Prevention System LLC                       -- Howard Rheingold

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