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RE: To CAIS Engineers - WAKE UP AND TAKE CARE OF YOUR CUSTOMERS
From: Roeland Meyer <rmeyer () mhsc com>
Date: Sun, 13 May 2001 14:20:28 -0700


I've had similar problem at SpeakEasy. They still don't have a reverse-DNS
clue.

http://www.mhsc.com/recovery.htm

None of the DSL ISPs can do larger than /27 anymore, even when they're
ILECs. Anything less than a /24 can't be SWIP'd and if you don't control
your in-addr.arpa entries you don't control your domain and have no
security.



From: John Palmer (NANOG Acct) [mailto:nanog () adns net]
Sent: Sunday, May 13, 2001 1:40 PM

<FLAME ON>

PSINet dumped all of their DSL customers onto CAIS. Covad is 
the backhaul
provider for them both. Need I say more?

Bottom line, I dont know how many thousands of people were 
without service
for more than a day because the whole transfer was botched.

We have a situation where we had a DSL connection from PSI 
and were using
our own  IP addresses. Problem is that no one changed the
routing tables and the packets dead-ended at PSI.

Getting CAIS to fix this problem has been a nightmare. At 
first, PSI didnt
stop announcing the routes and now that they have, it seems that
CAIS will not announce the routes till Monday becuase "no one 
at our NOC
knows how to do this and the one guy (ONE GUY IN THE WHOLE
COMPANY - AND THEY ARE A NATIONWIDE PROVIDER????) who knows 
how doesn't work
weekends."

<flame off - sorry to the list for being so loud>



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