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Re: To CAIS Engineers - WAKE UP AND TAKE CARE OF YOUR CUSTOMERS
From: "Hunter Pine" <hunter () compuhelp com>
Date: Sun, 13 May 2001 19:35:55 -0400


Correction, any block shorter than a /29, not a /28 must be SWiPed if you
ever want another IP block from ARIN again. :)

----- Original Message -----
From: "Hunter Pine" <hunter () compuhelp com>
To: <nanog () nanog org>
Sent: Sunday, May 13, 2001 7:26 PM
Subject: Re: To CAIS Engineers - WAKE UP AND TAKE CARE OF YOUR CUSTOMERS



Actually, ARIN mandates that any ISP MUST SWiP any block shorter than /28.
Perhaps they just don't want to take the time to change the reverse dns
servers in your SWiP templates, and/or they don't want to have to deal
with
adding cname records for all of your ip's in their in-addr zones. I can't
even get INAP to give me direct control over my /20 because my blocks are
a
part of their larger blocks, and it's too difficult for them (so they say)
to edit their bind servers.

It seems apparent that rdns is not an important issue to ISP's nowadays.
To
be honest, it's not important to mine either. We won't give someone
control
of their reverse dns. It's too time consuming and resource intensive to
handle for hundreds of clients. I think few people realize the limited
bottom line involved in running a DSL ISP. There isn't much room to spend
20
minutes setting up some guy's rdns zones when you're not even making a
profit off of his line. :)

We all want to keep clients happy, but there must be a limit.

Hunter Pine
Vice President, Network Operations
hunter () compuhelp com

----- Original Message -----
From: "Roeland Meyer" <rmeyer () mhsc com>
To: <nanog () nanog org>
Sent: Sunday, May 13, 2001 5:20 PM
Subject: RE: To CAIS Engineers - WAKE UP AND TAKE CARE OF YOUR CUSTOMERS



I've had similar problem at SpeakEasy. They still don't have a
reverse-DNS
clue.

http://www.mhsc.com/recovery.htm

None of the DSL ISPs can do larger than /27 anymore, even when they're
ILECs. Anything less than a /24 can't be SWIP'd and if you don't control
your in-addr.arpa entries you don't control your domain and have no
security.



From: John Palmer (NANOG Acct) [mailto:nanog () adns net]
Sent: Sunday, May 13, 2001 1:40 PM

<FLAME ON>

PSINet dumped all of their DSL customers onto CAIS. Covad is
the backhaul
provider for them both. Need I say more?

Bottom line, I dont know how many thousands of people were
without service
for more than a day because the whole transfer was botched.

We have a situation where we had a DSL connection from PSI
and were using
our own  IP addresses. Problem is that no one changed the
routing tables and the packets dead-ended at PSI.

Getting CAIS to fix this problem has been a nightmare. At
first, PSI didnt
stop announcing the routes and now that they have, it seems that
CAIS will not announce the routes till Monday becuase "no one
at our NOC
knows how to do this and the one guy (ONE GUY IN THE WHOLE
COMPANY - AND THEY ARE A NATIONWIDE PROVIDER????) who knows
how doesn't work
weekends."

<flame off - sorry to the list for being so loud>



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