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Re: To CAIS Engineers - WAKE UP AND TAKE CARE OF YOUR CUSTOMERS
From: Mike Leber <mleber () he net>
Date: Sun, 13 May 2001 22:59:56 -0700 (PDT)



On Sun, 13 May 2001, Mike Leber wrote:
My condolences to you and your situation.  This post would be more
appropriate for inet-access or perhaps as an email to the executive staff
of CAIS.  This is NANOG.  End user DSL support (and lack thereof) problems
don't belong on this list.  I appreciate your effort to publically shame
                                ^^^^^^^^^^
Ooops, this should have read "can understand".  Wouldn't do it,
don't want to encourage it, though I can understand it.

them into helping you or merely as a form of payback.  However, every
other network operator (backbone operator) other than CAIS could do
without the rant.  C'mon, you're wearing out my "D" key.  ;)

Mike.

On Sun, 13 May 2001, John Palmer (NANOG Acct) wrote:


<FLAME ON>

It has been a trying time at CAIS in the last few days, I'm sure.

PSINet dumped all of their DSL customers onto CAIS. Covad is the backhaul
provider for them both. Need I say more?

Bottom line, I dont know how many thousands of people were without service
for more than a day because the whole transfer was botched.

We have a situation where we had a DSL connection from PSI and were using
our own  IP addresses. Problem is that no one changed the
routing tables and the packets dead-ended at PSI.

Getting CAIS to fix this problem has been a nightmare. At first, PSI didnt
stop announcing the routes and now that they have, it seems that
CAIS will not announce the routes till Monday becuase "no one at our NOC
knows how to do this and the one guy (ONE GUY IN THE WHOLE
COMPANY - AND THEY ARE A NATIONWIDE PROVIDER????) who knows how doesn't work
weekends."

Bottom line from CAIS:" S***W the customers, we dont work weekends. We don't
care that your entire business has been dead in the water since
Wednesday, you can go to H**L, we'll get to it Monday, if we feel like it."

Our lawyers are looking at what actions we can take against them. It may be
trickey, but we will try.

Needless to say, we will be moving our connection. I have some choice words
for them when they send us our first monthly bill, which I'm certain, they
will do on weekends just fine.

IF SOMEONE IS THERE AT CAIS - GET OFF OF YOUR LAZY A** AND PUT THOSE
ANNOUNCEMENTS INTO YOUR BGP4
TABLES TODAY (NOT MONDAY, NOT LATER IN THE WEEK)- THERE ARE ABOUT 6 OF YOUR
CUSTOMERS (NOT JUST US)
WHO ARE DEAD IN THE WATER BECAUSE YOU ARE TOO LAZY TO DO A 20 SECOND JOB.

<flame off - sorry to the list for being so loud>
John






+------------------- H U R R I C A N E - E L E C T R I C -------------------+
| Mike Leber             Direct Internet Connections     Voice 510 580 4100 |
| Hurricane Electric       Web Hosting  Colocation         Fax 510 580 4151 |
| mleber () he net                                           http://www.he.net |
+---------------------------------------------------------------------------+






+------------------- H U R R I C A N E - E L E C T R I C -------------------+
| Mike Leber             Direct Internet Connections     Voice 510 580 4100 |
| Hurricane Electric       Web Hosting  Colocation         Fax 510 580 4151 |
| mleber () he net                                           http://www.he.net |
+---------------------------------------------------------------------------+



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