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Re: People who purchase unproven technologies to support their Business, and whine about it. RE: To CAIS Engineers - WAKE UP AND TAKE CARE OF YOUR CUSTOMERS
From: "Hunter Pine" <hunter () compuhelp com>
Date: Mon, 14 May 2001 08:08:30 -0400


You really need to do your math. - 768x2 = 1536. DSL is full duplex.

And yes, DSL HAS been around for 20 years. The need for broadband at
inexpensive prices to the public at large has not been necessary until now,
and it's expensive to set up dslams at all these phone company CO's. Not to
mention that the phone companies, until recently, had a monopoly on the
industry, and weren't about to introduce an inexpensive broad band solution
to the public when they could make a killing off of T1 loops.

/H

----- Original Message -----
From: "Robert Gibson" <wa3pxx () pimmitrun com>
To: "Hunter Pine" <hunter () compuhelp com>
Sent: Monday, May 14, 2001 8:03 AM
Subject: Re: People who purchase unproven technologies to support their
Business, and whine about it. RE: To CAIS Engineers - WAKE UP AND TAKE CARE
OF YOUR CUSTOMERS


A T1 is capable of 1.55MB/s in each direction, so a dull 768DSL would only
do about 1/2 the data capablity. DSL has not been around for 20 years, so
that is not correct either.
Bob Gibson

On Mon, 14 May 2001, Hunter Pine wrote:


You are aware that a good percentage of the T1's you purchase nowadays
are
just a pair of bonded 768 dsl lines, right? The phone companies have
been
doing that for over 20 years to save on copper.

Hunter Pine
Vice President, Network Operations
hunter () compuhelp com

----- Original Message -----
From: "Joe Marr" <jmarr () twmaine com>
To: "'John Palmer (NANOG Acct)'" <nanog () adns net>
Cc: <nanog () nanog org>
Sent: Sunday, May 13, 2001 9:31 PM
Subject: People who purchase unproven technologies to support their
Business, and whine about it. RE: To CAIS Engineers - WAKE UP AND TAKE
CARE
OF YOUR CUSTOMERS



Why would anyone purchase dsl to run their business on. Let me guess,
the
price was right.


-----Original Message-----
From: owner-nanog () merit edu [mailto:owner-nanog () merit edu]On Behalf Of
Alex Rubenstein
Sent: Sunday, May 13, 2001 9:03 PM
To: John Palmer (NANOG Acct)
Cc: nanog () nanog org
Subject: Re: To CAIS Engineers - WAKE UP AND TAKE CARE OF YOUR
CUSTOMERS



Welp, you are the one who picked xDSL for your business...



On Sun, 13 May 2001, John Palmer (NANOG Acct) wrote:


<FLAME ON>

It has been a trying time at CAIS in the last few days, I'm sure.

PSINet dumped all of their DSL customers onto CAIS. Covad is the
backhaul
provider for them both. Need I say more?

Bottom line, I dont know how many thousands of people were without
service
for more than a day because the whole transfer was botched.

We have a situation where we had a DSL connection from PSI and were
using
our own  IP addresses. Problem is that no one changed the
routing tables and the packets dead-ended at PSI.

Getting CAIS to fix this problem has been a nightmare. At first, PSI
didnt
stop announcing the routes and now that they have, it seems that
CAIS will not announce the routes till Monday becuase "no one at our
NOC
knows how to do this and the one guy (ONE GUY IN THE WHOLE
COMPANY - AND THEY ARE A NATIONWIDE PROVIDER????) who knows how
doesn't
work
weekends."

Bottom line from CAIS:" S***W the customers, we dont work weekends.
We
don't
care that your entire business has been dead in the water since
Wednesday, you can go to H**L, we'll get to it Monday, if we feel
like
it."

Our lawyers are looking at what actions we can take against them. It
may
be
trickey, but we will try.

Needless to say, we will be moving our connection. I have some
choice
words
for them when they send us our first monthly bill, which I'm
certain,
they
will do on weekends just fine.

IF SOMEONE IS THERE AT CAIS - GET OFF OF YOUR LAZY A** AND PUT THOSE
ANNOUNCEMENTS INTO YOUR BGP4
TABLES TODAY (NOT MONDAY, NOT LATER IN THE WEEK)- THERE ARE ABOUT 6
OF
YOUR
CUSTOMERS (NOT JUST US)
WHO ARE DEAD IN THE WATER BECAUSE YOU ARE TOO LAZY TO DO A 20 SECOND
JOB.

<flame off - sorry to the list for being so loud>
John












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