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Re: People who purchase unproven technologies to support their Business, and whine about it. RE: To CAIS Engineers - WAKE UP AND TAKE CARE OF YOUR CUSTOMERS
From: "Hunter Pine" <hunter () compuhelp com>
Date: Mon, 14 May 2001 08:28:28 -0400
For the most part, I don't see that the level of service is much different
if you sign up for a business class DSL line.
You get an SLA, like a T1
The phone company (usually) gives you a 24 hour turnaround time on line
repairs, like a T1
If the ISP itself is incompetent, or just doesn't care about their
customers, or is too overwhelmed to manage their business, you can't knock
the technology for that.
----- Original Message -----
From: "John Payne" <john () sackheads org>
To: "Hunter Pine" <hunter () compuhelp com>
Cc: <nanog () nanog org>
Sent: Monday, May 14, 2001 8:24 AM
Subject: Re: People who purchase unproven technologies to support their
Business, and whine about it. RE: To CAIS Engineers - WAKE UP AND TAKE CARE
OF YOUR CUSTOMERS
On Mon, May 14, 2001 at 07:46:32AM -0400, Hunter Pine wrote:
You are aware that a good percentage of the T1's you purchase nowadays
just a pair of bonded 768 dsl lines, right? The phone companies have
doing that for over 20 years to save on copper.
I don't think anyone is knocking dsl technology, just the expectation
that you can run mission critical services with the level of service you
get with dsl.
John Payne http://www.sackheads.org/jpayne/ john () sackheads org
http://www.sackheads.org/uce/ Fax: +44 870 0547954
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