mailing list archives
Re: To CAIS Engineers - WAKE UP AND TAKE CARE OF YOUR CUSTOMERS
From: Steve Sobol <sjsobol () NorthShoreTechnologies net>
Date: Mon, 14 May 2001 13:39:14 -0400
Bill Woodcock wrote:
> I don't think the technology is the problem, but the competence
> (or lack of it) amongst the major players.
> All of our problems have not been related to the DSL technology itself, but
> rather the screwups of the providers.
Have you considered the possibility that you weren't paying for
competence? If you chose to call the _business_ services group of any of
the involved providers, and order a T1 at normal price, you might
discover whether they're competent or not.
CAIS apparently just sucks. I couldn't even get the idiots there to return
my phone calls saying "I WANT TO PUT MONEY IN YOUR POCKETS"
(as a DSL reseller), after several calls to their salesdroids from both myself
and one of the senior Business Development executives at Covad.
I was then informed by someone who had used them that their support
was nonexistent - and I believe it. If they won't return calls that generate
direct revenue, why should we expect them to return calls that don't?
Other situations may be different, but I concur with Mr. Palmer's
assessment of CAIS as incompetent.
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Re: To CAIS Engineers - WAKE UP AND TAKE CARE OF YOUR CUSTOMERS John Palmer (NANOG Acct) (May 14)
RE: To CAIS Engineers - WAKE UP AND TAKE CARE OF YOUR CUSTOMERS Roeland Meyer (May 14)
RE: To CAIS Engineers - WAKE UP AND TAKE CARE OF YOUR CUSTOMERS John Murphy (May 14)
- Re: To CAIS Engineers - WAKE UP AND TAKE CARE OF YOUR CUSTOMERS, (continued)