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Re: The backbone that sucks least?
From: Rafi Sadowsky <rafi-nanog () meron openu ac il>
Date: Wed, 26 Sep 2001 10:09:58 +0200 (IST)


On 25 Sep 2001, Paul Vixie wrote:



Of those, who sucks least?  Does paying extra for UUNET actually get you
anything extra (better customer service, better billing/accounting service,
better trouble ticket tracking and reporting)?

i've just got to say that uunet's monitoring and trouble ticketing is Great.
i don't know whether their backbone is good or not, but their proactive
monitoring and subsequent issue tracking is just Great, that's all, Great.
whoever set it up should definitely buy themselves a cigar, or whatever.


Paul,

 Would you say UUNET handling of (non-direct customer) abuse complaints
tracking to be great as well ?

 If the answer to the above Q is yes would said tracking be the same for
less well known net.persons than you ?

Thanks,
        Rafi


-- 
Rafi Sadowsky                                   rafi () oumail openu ac il
Network/System/Security  VoiceMail: +972-3-646-0592   FAX: +972-3-646-0454
       Mangler ( :-)      |  FIRST-REP for ILAN-CERT(CERT () CERT AC IL)
Open University of Israel |  (PGP key -> )  http://telem.openu.ac.il/~rafi


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