mailing list archives
Re: The backbone that sucks least?
From: Rafi Sadowsky <rafi-nanog () meron openu ac il>
Date: Wed, 26 Sep 2001 10:09:58 +0200 (IST)
On 25 Sep 2001, Paul Vixie wrote:
Of those, who sucks least? Does paying extra for UUNET actually get you
anything extra (better customer service, better billing/accounting service,
better trouble ticket tracking and reporting)?
i've just got to say that uunet's monitoring and trouble ticketing is Great.
i don't know whether their backbone is good or not, but their proactive
monitoring and subsequent issue tracking is just Great, that's all, Great.
whoever set it up should definitely buy themselves a cigar, or whatever.
Would you say UUNET handling of (non-direct customer) abuse complaints
tracking to be great as well ?
If the answer to the above Q is yes would said tracking be the same for
less well known net.persons than you ?
Rafi Sadowsky rafi () oumail openu ac il
Network/System/Security VoiceMail: +972-3-646-0592 FAX: +972-3-646-0454
Mangler ( :-) | FIRST-REP for ILAN-CERT(CERT () CERT AC IL)
Open University of Israel | (PGP key -> ) http://telem.openu.ac.il/~rafi
The backbone that sucks least? JC Dill (Sep 25)
Re: The backbone that sucks least? Chris Beggy (Sep 26)
Re: The backbone that sucks least? Nathan J . Mehl (Sep 28)
Re: The backbone that sucks least? Paul Vixie (Sep 29)
Ticketing System (was Re: The backbone that sucks least?) matthew zeier (Sep 29)
RE: Our Qwest Testimonial: qwestoutage.com Smith, Rick (Sep 18)
- Re: Our Qwest Testimonial: qwestoutage.com, (continued)