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Ticketing System (was Re: The backbone that sucks least?)
From: "matthew zeier" <matthew () velvet org>
Date: Sat, 29 Sep 2001 11:41:54 -0700


Keystone is, unfortunatly, indisputably dead at the moment.  White
Pajama Software bought it from Stonekeep, and promptedly turfed it in
favor of their homegrown software.  The source is "available", but it
was never released under any kind of OSS license, so you're stuck with
the last "official" release (which, while usable, still had tons of
bugs and usability issues), and there's no active development going
on right now.

For a while I tried WP's system.  It was nice but buggy as all heck.  And
slow too.  They supposedly would only support T1s - any problem I had was
attributed to either my dialup or my cable modem.  And when I requested SSL,
performance went straight down.

I've seen nothing I like better, warts and all.

I switched to using RT - www.fsck.com - which is actually an extremely good
system.

- mz




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