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From: "Gerardo Gregory" <ggregory () affinitas net>
Date: Fri, 29 Aug 2003 05:27:28 -0500

Anyone that works for Qwest (Spirit of Service.....HA HA HA HA HA) and can actually stop having your clueless NOC personnel from calling me at the flipping early hours of the morning because your non working proactive monitoring system keeps opening pro active tickets. No one has yet to verify that at any of the countless times (yes this little ordeal has been going on for months now) that your so called pro active monitoring system opens a ticket that it has ever been right.
Ever heard of false positives????????
Funny that your pro active ticket has never really detected an actual issue, because when these do happen it takes over a couple of hours to get anyone to begin the troubleshooting process. Is it customary for Qwest to call customers at 2, 3, 4, or 5 AM to tell them that they have a ticket opened by their pro active system? Here is a concept....get the proactive ticket, pull the interface, or look at the circuit before calling your customers...now that would be a Spirit of Service. What you are doing now is the spirit of laziness........
Gerardo A. Gregory
Manager Network Administration and Security
402-970-1463 (Direct)
402-850-4008 (Cell)
Affinitas - Latin for "Relationship"
Helping Businesses Acquire, Retain, and Cultivate
Visit us at http://www.affinitas.net

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