mailing list archives
Re: Complaint of the week: Ebay abuse mail (slightly OT)
From: Niels Bakker <niels=nanog () bakker net>
Date: Sun, 3 Aug 2003 19:25:24 +0200
* vixie () vix com (Paul Vixie) [Sun 03 Aug 2003, 18:42 CEST]:
this sounds like i'm defending them. i'm not. but while reprehensible and
irresponsible and socially radical, the web form approach's only real cause
for failure is when the lack of a useful feedback channel curtails complaints
which the network owner would find valuable. that's just not provably true
in the case of ebay.
Some time ago I received a mail attempting to redirect me to a scam site
asking for my eBay login details. I tried getting eBay's attention, but
it turned out that in order to contact them you need to have an account.
There was no way to be seen to contact eBay without being a customer.
(Now where have we heard _that_ particular line before??)
I haven't bothered since. If eBay likes to make it hard for me to point
them at serious risks for their business, more power to them.
... This is the point where somebody points at an obvious URL and says
"You doofus, wasn't it *obvious* that you could contact them via this here?"