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Re: mfnx
From: Scott Granados <scott () wworks net>
Date: Wed, 19 Feb 2003 11:57:43 -0800 (PST)


Well sometimes that's valuable and sometimes people make genuine mistakes
which they really shouldn't be publically called on the carpet for.  I
will say to everyone that every time I have had to post to nanog I have
always gotten a very helpful response and all were operational in nature.
I think that having this open channel for issues whether it be discussion
of policy and standard or the occasional help its broken and I can't find
anyone via normal channels is great.



On Thu, 20 Feb 2003, Simon Lyall wrote:


On Wed, 19 Feb 2003, Scott Granados wrote:
Nope, nobody responded from noc () above net so I tried here, got a response
and was all set.  Helpful once you get around the noc where we had no
response.

IMHO posting to nanog to contact a Noc should be the last resort. If you
have no response to email you should try various numbers you have for
their Noc, then your account manager (they love getting called at 3am
cause the Noc won't respond to customers) , then the people in whois etc etc.

At that point you could post to nanog asking. But if possible make your
query a value added for others of us who might be considering using the
provider in the future. Sentences like "I sat on hold for 30 minutes and
the line went dead" , "leaking RFC 1918 space" , "Changed ip without
notice" are useful...

--
Simon Lyall.                |  Newsmaster  | Work: simon.lyall () ihug co nz
Senior Network/System Admin |  Postmaster  | Home: simon () darkmere gen nz
Ihug Ltd, Auckland, NZ      | Asst Doorman | Web: http://www.darkmere.gen.nz




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