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Re: mfnx
From: Leo Bicknell <bicknell () ufp org>
Date: Wed, 19 Feb 2003 21:08:51 -0500

In a message written on Wed, Feb 19, 2003 at 10:02:24AM -0800, Scott Granados wrote:
Nope, nobody responded from noc () above net so I tried here, got a response
and was all set.  Helpful once you get around the noc where we had no
response.

This is not in response to Scott's specific problem, but since MFN
was brought up I will inform a bit about how we work.

noc@ opens a ticket.  You should get an auto reply within a couple
of minutes.  No auto-reply probably means things are broken enough
that the phone is necessary.  The phone number in the above.net,
mfnx.net, and AS 6461 records will (after a bit of IVR) get you to
someone who can help.

peering@ also opens a ticket.  The same applies.

Note, for us noc@ and peering@ go two different places.  noc@ is
realtime issues, peering@ is policy/requests and other non-realtime
issues.

-- 
       Leo Bicknell - bicknell () ufp org - CCIE 3440
        PGP keys at http://www.ufp.org/~bicknell/
Read TMBG List - tmbg-list-request () tmbg org, www.tmbg.org

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