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Re: companies like microsoft and telia...
From: Mikael Abrahamsson <swmike () swm pp se>
Date: Thu, 26 Jun 2003 08:23:16 +0200 (CEST)


On Thu, 26 Jun 2003, Paul Vixie wrote:

excuse me, telia, but your customers are spamming me, and i have no plans to
teach lartomatic (my homebrew complaintbot) how to log into your web site.
it is the year 2003, and you bloody well need to learn how to accept complaints
about YOUR CUSTOMERS using a format that is most convenient to THE VICTIMS.
(and you should be THANKING US FOR IT since we are DOING YOUR WORK FOR YOU.)

I agree, I was furious as well when I first noticed it. They're doing it 
because a lot of people cannot report abuse in the proper way so they're 
punishing all of us. What they get out of it is automatic tracing of who 
did what when (because the date and IP is in a known format).

Perhaps someone could write a bcp for an email-form that lays out the same 
information so we can make the complaints use this format and all abuse 
departments can accept using this form, to get some structure to it?

-- 
Mikael Abrahamsson    email: swmike () swm pp se


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