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RE: companies like microsoft and telia...
From: Huopio Kauto <Kauto.Huopio () ficora fi>
Date: Thu, 26 Jun 2003 14:52:42 +0300

Perhaps someone could write a bcp for an email-form that lays out the
information so we can make the complaints use this format and all
departments can accept using this form, to get some structure to it?

yow.  i first asked that this be done in 1998, and for this very reason
among others.  can anybody beat that date (with an earlier one?)  this is
a hard problem but with outlook forms and sri-style ascii templates it's
quite achievable.  note though that many abusebots will reject MIME
since it might contain a virus.  and, there will be huge controversies
about header munging, list cleaning, complaint forwarding, and >definitions
"abuse", "consent", "implied consent", "recourse", and "standing".

so if ``someone'' writes this up, count me as a grateful&willing
Paul Vixie

How about IODEF? Lots of CERT:s and company-internal abuse teams:s ticketing
systems are going to eat it with ease - if not now, soon.


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