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Re: Yahoo, Google, Microsoft contact?
From: Martin Hannigan <hannigan () renesys com>
Date: Fri, 03 Feb 2006 12:42:04 -0500

At 10:32 AM 2/3/2006, Valdis.Kletnieks () vt edu wrote:
On Fri, 03 Feb 2006 06:04:57 GMT, Ivan Groenewald said:

> At the end of the day this is never going to stop. It's much easier posting
> to Nanog than spending 4 hours on the phone trying to locate someone with a
> clue in one of these big companies.

All it would take is for http://puck.nether.net to carry either the correct
contact info once it's been discovered, so it doesn't have to be rediscovered
over and over, or a "Don't bother" entry(*) so people don't have to re-discover
that there's no way to get there from here.

I'd like to see evidence that there is a problem. For example,
don't see why these worm lists couldn't have just gone to the
abuse address. It would've been cheaper to go knock on peoples
doors and hand them a free copy of Norton A/V if what I hear
about the many groups of paid people being involved.

You're describing a chicken and egg problem.

1. Closed communities will always have fringes.

2. Most people out here "Paging Yahoo! Paging MSN!" are end
   users and they should be calling the listed support lines.
   I said most, not all.

   I test this theory once in awhile by responding "what network
   are you with, I know someone at..." and I usually get the answer
   back that "I'm a customer of and my cable modem is...".

3. Trust. I noticed the world is still here today.

I don't disagree that puck should have good data on it,

Operators customers, (read manning: define network operator), should not
be bypass them by coming here. Usually, the customer is shifting the cost
of support off of their own provider and on to the rest of us which is
inherently not fair.

I think it's ok to post these things to NANOG as long as there's
more information than just who they are looking for. If it's too private
to tell all of us, then don't use our list as a directory service.


Martin Hannigan                                (c) 617-388-2663
Renesys Corporation                            (w) 617-395-8574
Member of the Technical Staff                  Network Operations
hannigan () renesys com

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