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Re: Anyone heard of INOC-DBA?
From: Richard A Steenbergen <ras () e-gerbil net>
Date: Fri, 3 Feb 2006 15:59:04 -0500


On Fri, Feb 03, 2006 at 02:34:16PM -0500, Sean Donelan wrote:

On Fri, 3 Feb 2006, Richard A Steenbergen wrote:
Until someone invents a universally recognized system where you can call
and say "Hi I'm CCIE #12345, I'm certified to know what I'm talking about
and I have an actual network issue, please transfer me to someone with
clue", we're going to continue to see the problem of letting the legit
calls through while seperating out the calls from J. Random Crackmonkey

How about INOC-DBA, which is supposed to have a clue threshold you
obtained an ASN by some means in order to have a dial-by-asn phone.

With all due respect to the INOC-DBA project, which is actually somewhat 
interesting (from a "I want to play with free IP phones too" perspective 
if nothing else), it isn't a workable solution to operational contacts 
yet.

Among other reasons, it seems that the vast majority of the users are just 
people playing around with it at their desk in the office, never expecting 
it to ring for anything serious. It might be more interesting if people 
actually set up 1234*NOC extensions, but puck.nether.net seems like a far 
more effective choice. The INOC-DBA system so far doesn't seem to 
integrate particularly will with existing NOC phones or systems that are 
not IP based, and you really have to go out of your way to get it to 
forward to multiple people like say an engineer on duty.

And then of course there is that whole "using the IP network to contact 
someone about an IP network issue" thing that doesn't seem terribly well 
thought out... Admittedly I haven't looked at the INOC-DBA stuff in a 
while, there could have been some massive advancement that I'm not aware 
of, but I suspect that the situation is still "more work needed". Existing 
phone systems, call centers, and engineers with cellphones, seems to be a 
much safer bet right now.

-- 
Richard A Steenbergen <ras () e-gerbil net>       http://www.e-gerbil.net/ras
GPG Key ID: 0xF8B12CBC (7535 7F59 8204 ED1F CC1C 53AF 4C41 5ECA F8B1 2CBC)


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